Segmenting benefits and policy documents for a healthcare team

The challenge

A healthcare team worked with long benefits and policy documents where the right answer lived in a specific clause buried across dozens of pages. Flat text extraction lost the structure that made those clauses findable.

The approach

Docen Layout and segmentation split each document into a clean hierarchy of sections and subsections, each addressable on its own. That structure powered accurate search and retrieval over the corpus.

• Parsing and layout to recover clean structure.
• Schema-driven extraction for the fields that mattered.
• Evaluation against a labeled sample before rollout.

The outcome

Answers became traceable to the exact section they came from, which matters a great deal in a regulated setting.

Section hierarchy is the whole game for us. Getting it right across long documents is what made retrieval trustworthy.— VP of Engineering, healthcare team

Want to see it on your own documents? Open the playground or reach out — we're happy to run a sample with you.